After-Sales Service

Fast response, technical visit and professional follow-up.

We remain by your side even after the completion of the project.

At FGI Lomeña, we understand that the delivery of a project is not the end of our commitment, but the continuation of a relationship based on trust.

All our projects are delivered without reservations. However, in a small percentage of cases — less than 5% — a specific intervention may be required in the years following the completion of the works. In such cases, we commit to responding to any request quickly and professionally.

We fully comply with all legal obligations associated with our interventions.

For us, the client is always the priority. We know that each project represents an important investment, which is why our objective is to provide peace of mind, quality and responsible follow-up after completion.

For any after-sales service request, please indicate: your name, the address of the project, the completion date and the nature of your request.

Our team will respond as quickly as possible.

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Our operating procedure
Immediate contact with our team

When you identify an element requiring intervention, please contact us without delay (phone / email / web form).

Technical visit and diagnosis

We will schedule an on-site visit: diagnosis, photos, and assessment of the necessary intervention.

Intervention and warranty details

You will then receive an “intervention sheet” detailing the work to be carried out and any parts covered.

Intervention and warranty details

Our team will mobilize to complete the work as quickly as possible.

Projects

After-Sales Service

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